We analyzed 127,183 Airbnb guest complaints to find out which problems are most likely to be complained about via Twitter. We reviewed all mentions and replies of @Airbnb, @Airbnb_uk, @AirbnbHelp, etc. I conceived the original study method in early 2019 and shortly thereafter began a collaboration with researchers from John Jay College of Criminal Justice … Continue reading 127,183 Airbnb Guest Complaints Expose Scams, Safety Concerns, Infestations & More