Is Airbnb Safe? 127,183 Complaints Expose Scams, Safety Concerns, Infestations & More (2021)
We analyzed 127,183 Airbnb complaints to find out which Airbnb guest problems are most likely to be complained about via Twitter. The 2.5-year project was done in collaboration with researchers from John Jay College of Criminal Justice and the University of Colorado School of Public Affairs in Colorado Springs. The project was funded by ASIS International (the world’s largest membership organization for security management professionals) and via a grant from John Jay College.